Why Choose US

OUR MISSION. As a locally owned, small business in Southern Maryland, our mission is two fold. For our customers, we strive to provide a safe, reliable cleaning service that provides quality work at reasonable prices. This gives our customers valued time and frees them of the drudgery of housework. For our employees, we provide a positive, healthy work environment which rewards good work ethics and habits. We pay higher than industry standards, and much higher than minimum wage which provides an excellent employment opportunity for people who like to do this type work while making really good wages!

WE ARE NOT A FRANCHISE. We started our business the old fashioned way, doing it ourselves, one house at a time, all along the way figuring out better ways to do everything, from recruiting to cleaning windows. Trial and error are excellent teachers. We tend to be great problem solvers and very creative as we don’t have a franchise above us dictating policy. By sidestepping the franchise option, we saved, and continue to save a lot of money. We took part of these savings and put it towards higher wages, which allows us to offer you, the customer, better people as we do not have the high overhead the franchises have to pay (up to 10% of their gross revenues!). Further, we pass on a large portion of the savings to you by being able to offer very competitive prices. We offer everything a franchise offers – except the high prices!

WE HIRE THE BEST PEOPLE. We have the highest quality staff in the industry. The pay scale and associated benefits are very competitive, ensuring that we are able to attract and retain the most professional, reliable employees. We have adequate staffing which ensures that we are always able to get to your account, regardless of sickness, vacation, etc. Each staff member has had extensive orientation and training prior to servicing your home. Our employees are bonded and insured for your peace of mind. Our staff wears a uniform to identify themselves as being with the company. Your neighbor’s need not worry who’s going into your home while you’re at work.

WE USE THE BEST SUPPLIES. All the supplies we use are residential products designed for use in a residential home. We do not buy bargain priced, bargain sized generic brands of cleaners. Our vacuums are equipped with HEPA filters, which filter out the highest percentage of dust particles.

WE’RE CONVENIENT. Because the people who clean your home are our employees, you never have to worry about any employment liability issues such as a worker getting hurt in your home. Hiring individuals requires training and supervision, something you won’t have to worry about with Cleaning Concepts, Inc. Our service agreements are cleaning by cleaning. Just 2 business days notice is required to cancel or change your service. We bring our own supplies so you can start skipping the cleaning products aisle at the grocery store and you don’t have to struggle to figure out what works best in your home – we’ve got that covered!

WE’RE DEPENDABLE. Our management team is responsible for ensuring that we have adequate staff available to complete the work we have on our schedule for any given day. We deal with car trouble, call outs, sickness, etc., and arrange for back up cleaners. This way, we can guarantee that we will have adequately trained, appropriate staff available on your cleaning day and will never miss a cleaning.

WE’RE TRUSTWORTHY. We take security very seriously. We conduct a complete criminal background check on every prospective hire before offering them a position with our company. Once hired, our company continually emphasizes the importance of honesty and trustworthiness amongst our staff, and those attributes are routinely rewarded.

If you decide to entrust Cleaning Concepts, Inc. with a key to your home, you can rest assured that it will be safe in our hands. Our key coding system is very secure. The key’s are numbered, occasionally rotated, and systematically checked out and back in on cleaning day, ensuring accountability, and a system that even if the key is lost or misplaced, the key cannot be traced to your home.

QUALITY IS JOB 1. Our training program was developed by the founders the old fashioned way, trial and error. We have refined, and worked a cleaning system that we would put up against any other in terms of providing a safe, effective, efficient cleaning process. All employees complete an extensive orientation to how things are done at Cleaning Concepts, Inc. Next a four phase training system is completed which involves on-the-job training, written examinations, demonstration of competency in all areas, and specialty training for individual advanced cleaning tasks.

You spend a lot more time in your home than we do, and your feedback is essential to our quality control program. We have several different ways which you can provide feedback, which allows us to continually monitor our crew’s performance as well as your satisfaction with the service. We leave a customer comment card at every cleaning, to invite your comments, and suggestions. We have a Feedback Page on our website, which allows you to provide feedback, comments and suggestions via the Internet. You can mail the comment card or other correspondence into the office. You can also call our office during normal business hours to discuss your account.