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Last Updated: Nov 4, 2024
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We live our Code of Values by ...Respect … treating others as we would like to be treated. … listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker. … responding in a timely fashion. … speaking calmly, and respectfully, without profanity or sarcasm. … acknowledging everyone as right from their own perspective.
Integrity … making only agreements we are willing, able and intend to keep. … communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned. … looking to the system for correction and proposing all possible solutions if something is not working. … operating in a responsible manner: "above the line." … communicating honestly and with purpose. … asking clarifying questions if we disagree or do not understand. … never saying anything about anyone that we would not say to him or her.
Customer Focus … continuously striving to maximize internal and external customer loyalty. … making our best effort to understand and appreciate the customer’s needs in every situation. |