VALUES

The basic materials RONA is built of
Founded by dynamic and visionary entrepreneurs, RONA adopted a set of values early on that has ensured our success for close to a century. These values still orient our business decisions and guide our actions daily. They represent the spirit behind our determination to remain the largest Canadian retailer of hardware and home renovation supplies and a leading North American player in the industry.

Above all, these values have allowed us to build a solid business and to grow it by rallying everyone around shared principles. Service, unity, respect, search for the common good and sense of responsibility are more than just words: they are the attitude and behaviour we expect from all players on the RONA team…day in and day out.

Service
RONA and its employees are always at the service of customers. This unconditional commitment to serve is both our reason for being and the key to our shared success. That’s why we actively promote service in all our communications and training activities.

Unity
Unity is our founding principle. At RONA, we’re all part of the same team. Our common goal is to offer the best possible shopping experience to each and every customer. This quest for unity should be at the basis of all of our development plans.

Respect
This value can be found first and foremost in the working conditions we offer our employees. It’s also conveyed by the resources we invest in developing our people – a key component of RONA’s success – and in the care and attention we give all employees, shareholders, customers and business partners

Search for the common good
Our objective at RONA is to join forces with people and businesses that believe in the benefits of working together and who accept the rules of doing so. We are always guided by the common interests of our employees, customers and shareholders. Our pursuit of the common good extends beyond our actual business to include suppliers and partners

Sense of responsibility
At RONA, everyone is encouraged to take initiative in any way they can to contribute to the company’s success. By fostering a solid sense of responsibility in every employee, by encouraging them to respect others and honour their own commitments, and by inviting them to take ownership of the organization’s projects, we ensure that our human resources grow with us.